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Terms and conditions of internet service

www.steelcon.pl

§ 1

General terms

  1. This Regulation sets out the terms and conditions for using the website available at https://www.steelcon.pl and the online shop available on this site.
  2. The website available at https://www.STEELCON.pl is operated by Steelcon Sp. z o.o.in Warblewo, Warblewo 24A, 76 – 200 Słupsk, registered in the business register of the National Court Register, kept by the District Court for Gdańsk-North in Gdańsk, VIII Economic Department of the National Court Register under the number KRS 0000228529, with NIP 8392649081, REGON 77127592600000 and a share capital of 458,800.00 PLN.
  3. When starting to use the Service – the Customer agrees to comply with terms and conditions of the service
  4. The customer has got the posibility of contact STEELCON Sp. z o.o. by the options as follow:
  1. By mail – sending correspondence to the address: STEELCON Sp. z o.o., Warblewo 24A, 76 – 200 Słupsk.
  2. Via email – sending a message to the address info@steelcon.pl.
  3. by phone: +48 712 12 10
  4. via contact form available on the website.

§ 2

Definitions

  1. For the purposes of this regulation, the following definitions apply:
  1. STEELCON – Steelcon Sp. z o.o, Warblewo 24A, 76 – 200 Słupsk, registered in the business register of the National Court Register kept by the District Court for Gdańsk-North in Gdańsk, VIII Economic Department of the National Court Register under the number KRS 0000228529, with NIP 8392649081, REGON 77127592600000, and a share capital of 458,800.00 PLN.
  2. Contact form – a service provided by STEELCON electronically under the terms specified in this Regulation, allowing the Customer to submit an inquiry to STEELCON via the interactive form available on the Website.
  3. Customer – Consumer – a natural person who has entered into a sales agreement with STEELCON through the Online Shop or has entered into an agreement with STEELCON for the provision of services electronically via the Website, for purposes not directly related to their business or professional activity.
  4. Customer – Entrepreneur on consumer rights – a natural person who has entered into a sales agreement with STEELCON through the Online Store or has entered into an agreement with STEELCON for the provision of services electronically via the Website, not directly related to the business or professional activity of that person.
  5. Customer – Entrepreneur – a natural person, legal entity, or organizational unit without legal personality, conducting business or professional activity in their own name, who has entered into a sales agreement with STEELCON through the Online Store or has entered into an agreement with STEELCON for the provision of services electronically via the Website, for purposes directly related to the business or professional activity conducted by that person.
  6. Customer – any entity, i.e., Customer – Consumer, Customer – Entrepreneur on consumer rights, or Customer – Entrepreneur, who has entered into a sales agreement with STEELCON through the Online Store or has entered into an agreement with STEELCON for the provision of services electronically via the Website.
  7. Customer Account – a service provided electronically by STEELCON under the terms specified in these Regulations, which involves assigning the Customer a unique login and password. This service allows the collection and storage of data provided by the Customer to STEELCON via the Customer Account registration form available on the Website, as well as data related to the history of Orders placed by the Customer in the online shop.
  8. Service – the online service available at www.steelcon.pl.
  9. Online shop – a functionality of the Service that enables the conclusion of sales contracts without the simultaneous physical presence of the parties, using one or more means of remote communication until the contract is concluded.
  10. Goods – any item available in the online shop.
  11. Order – the Customer’s declaration of intent aimed at concluding a sales contract for Goods via the online shop, specifying the type and quantity of the ordered Goods, as well as the chosen delivery method.
  12. International Orders – Orders for which the delivery address specified by the Customer is located in a country of the European Union other than the Poland.
  13. Distance Selling of Goods – a sales contract in which STEELCON undertakes to transfer ownership of the Goods to the Customer and deliver them, while the Customer agrees to receive the Goods and pay STEELCON the price. This contract is concluded without the simultaneous physical presence of the parties, using one or more means of remote communication until the contract is finalized.
  14. Civil Code – the Civil Code Act of April 23, 1964 (i.e., Journal of Laws of 2023, item 1610).
  15. Consumer Rights Act – the Consumer Rights Act of May 30, 2014 (i.e., Journal of Laws of 2020, item 287).

§3

Types and Scope of Services Provided. Terms and Conditions of Service Provision.

  1. STEELCON provides the following services to Customers electronically, i.e., through the Service:
  1. distance selling of Goods through the online shop operating within the Service.
  2. Service – Customer Account.
  3. Service – Contact Form.
  4. To correctly use the services offered within the Service, the Customer must ensure access to a computer that meets the following minimum technical requirements:
  1. access to the Internet,
  2. operating system: Windows, Linux, Mac OS X, or OS X,
  3. web browser: Microsoft Edge (from version 128), Google Chrome (from version 128), Mozilla Firefox (from version 130), Opera (from version 113), Safari (from version 17.6),
  4. enabled JavaScript and Cookies support,
  5. the installation of software such as Acrobat Reader may be required to display certain elements and information.

§ 4

Customer Account Registration

  1. Registration of a Customer Account is not required to purchase Goods available in the online shop.
  2. The Customer can create a Customer Account to take advantage of all the functionalities of the online shop. To do so, the Customer should complete the registration form available in the Service under the “New User” tab, and then activate the Customer Account via the activation link sent to the email address provided by the Customer in the registration form.
  3. Only an adult person with full legal capacity can create and possess a Customer Account.
  4. In the case of entities that are not natural persons, the Customer Account can be created and managed by a person authorized to act on behalf of the entity or by someone who has been granted authorization by such a person.
  5. Upon completion of the Customer Account registration process, a service agreement is concluded between STEELCON and the Customer under the terms and conditions specified in these Regulations. The agreement referred to in the previous sentence is of an indefinite duration, but the Customer may delete their Account at any time, which will be considered as the termination of the concluded agreement.
  6. The Customer may have only one Account in the Service.
  7. STEELCON is not responsible for the accuracy of the data provided by the Customer during the Customer Account registration.
  8. The Customer may at any time delete their Customer Account independently or request the deletion of the Customer Account from STEELCON. In the case of a request from the Customer to delete the Customer Account, STEELCON is obliged to promptly delete the Customer Account, no later than 7 days from the date the request is made by the Customer.
  9. STEELCON is entitled to temporarily block access to the Customer Account if the Customer egregiously violates the provisions of these Regulations or applicable laws, or for security reasons. STEELCON is obliged to notify the Customer about the blocking of their Account. The Customer Account should be unblocked by STEELCON immediately after the reason for the block no longer exists.

§5

Rules for Using the Online Store

  1. The information about the goods available in the assortment of the Online Store constitutes an invitation to conclude a sales contract within the meaning of Article 71 of the Civil Code. In particularly justified cases, STEELCON is entitled to refuse to conclude the contract.
  2. The prices of goods in the Online Store are gross prices (i.e., they include taxes, including value-added tax – VAT), expressed in Polish złoty. The prices provided do not include shipping costs.
  3. STEELCON delivers within the territory of the Republic of Poland. International orders are fulfilled after prior agreement with the Customer regarding the terms and costs of foreign deliveries. The proposed terms for the execution of a retail order (from the online shop) will be individually agreed with the Customer via email. After the Customer’s acceptance of the terms, the order will be processed according to those conditions.
  4. The subject of the sale are new goods, in a condition suitable for use in accordance with their intended purpose.
  5. STEELCON declares that the Goods offered for sale within the online shop are subject to natural wear and tear and is not responsible for any changes in the parameters of the ordered Goods resulting from their natural operational wear, which occurs after the Goods have been received by the Customer.
  6. Before confirming the placement of an Order for a given Product, STEELCON will provide the Customer with the following information:
  1. information regarding the type of the ordered Goods, including a description of the basic features and characteristics of the ordered Product,
  2. The value of the ordered Goods, including taxes and the cost of delivering the ordered Goods (subject to § 8 of the Terms and Conditions), as well as a summary of the total value of the ordered Goods with the selected delivery option.
  3. Information on the method and payment deadline.
  4. Information on the method and deadline for order fulfillment by STEELCON.
  1. After selecting the Goods, the Customer should specify the quantity of the ordered Goods and then select the “add to cart” option.
  2. To finalize the order from the cart, click the PLACE ORDER button. The Customer will be asked to fill in contact details. If the Customer already has an account, the details will be filled in automatically. Creating an account is not required to complete the order.
    The Customer must select a delivery and payment method and confirm that they have read the terms and conditions and privacy policy.
    If all details are correct, the Customer will be redirected to the order summary. Below the summary, there is a PLACE ORDER button. If the Customer chooses Przelewy24 as the payment method, they will be redirected directly to the payment page.
  3. After completing the payment, the Customer will be redirected back to the online shop to a subpage with the order summary.
  4. The Customer should initiate the payment promptly after placing the Order, no later than within 7 (seven) days from the date of placing the Order. Failure to make the payment for the Order to STEELCON’s bank account within 7 (seven) days from the date of placing the Order will result in the cancellation of the Order. In such a case, the Customer may place a new Order at any time.
  5. All Goods marked as available in the Online Store can be ordered by the Customer, unless STEELCON has posted a notice indicating that a specific Product is temporarily unavailable.
    There may also be a situation where the availability of the Product changes between the time the Order is placed and the time it is processed. In such a case, STEELCON is obliged to promptly inform the Customer about the unavailability of the Product and immediately refund the payment to the Customer’s bank account from which the payment was made, unless the Customer agrees to a partial fulfillment of the Order (e.g., when the Customer ordered several Products within a single Order).
  6. The Customer may cancel a placed Order by sending an email with a request to cancel the Order to the following address: info@steelcon.pl.
    An Order can be cancelled provided that it has not yet been handed over for shipment.

§6

Order Fulfillment

  1. After STEELCON confirms the acceptance of the Order, it is processed. The confirmation of the Order acceptance is automatically sent to the Customer’s email address after the Order is placed.
  2. If STEELCON has doubts about the accuracy of the Customer’s data provided in the order form, STEELCON may suspend the acceptance and processing of the Order. In such a case, STEELCON will promptly contact the Customer to clarify the doubts.
  3. The Customer and STEELCON are bound by the product price in effect at the time the Order is placed.
  4. A confirmation of the purchase in the form of a receipt or invoice (issued upon the Customer’s request) is always attached to the ordered Goods. In order to issue an invoice, the Customer is required to provide the necessary details for its issuance, with the Customer’s VAT ID number (NIP) being required no later than at the time of placing the Order. STEELCON is not responsible for providing incorrect or incomplete invoice details. For Customers who are Entrepreneurs with consumer rights and for Entrepreneur Customers, STEELCON will only attach an invoice to the Order.
  5. The preparation time for the Order is a maximum of 2 (two) business days, and shipments are sent the day after the Order is prepared, unless shipping the Order within this time frame is not possible due to reasons beyond STEELCON’s control. In such a case, STEELCON will inform the Customer about the extended processing time and provide an estimated completion time for the Order.
    The estimated delivery time for the Order is between 2 (two) and 5 (five) business days from the day the shipment is dispatched, depending on the chosen delivery method. The maximum delivery time for the Goods cannot exceed 30 (thirty) business days.

§7

Order Delivery

  1. Orders will be fulfilled by delivery to the location specified by the Customer at the Customer’s expense, unless otherwise agreed by the Parties. The shipping cost depends on the type and quantity of the ordered Goods. The delivery cost is specified before placing the Order in the Order form under the “Delivery” section. The Customer may collect the Order directly from the STEELCON warehouse. The pickup address will be provided after prior arrangement of the personal pickup via email or phone, in accordance with §1 point 4.
  2. The Customer is required to ensure that the Order is collected by an authorized person. In case of any doubts, for Customers who are Entrepreneurs with consumer rights and Entrepreneur Customers, it is assumed that any person working for such a Customer or staying at the location of their business is authorized to collect the Order. A Customer who is an Entrepreneur with consumer rights or an Entrepreneur may designate specific individuals to collect the Order, but they must notify STEELCON of this. The above provisions also apply to deliveries to other entities specified in the Order by the Customer.
  3. The Customer is obligated to ensure that the person collecting the Goods signs the appropriate release document in a manner that allows for their identification.
  4. Upon unloading, the Customer is obligated to check the quantity of the delivered Goods and the condition of their packaging. If any discrepancies are found and the delivery is made by external transport, the Customer is required to note the remarks on the waybill.
  5. In the case where the delivery is carried out by a carrier chosen by the Customer, the benefits and burdens related to the Goods, as well as the risk of accidental loss or damage, pass to the Customer at the moment the Goods are handed over to the carrier. In such a case, STEELCON is not responsible for the failure to perform or improper performance of the transport contract, and in particular, STEELCON is not liable for the loss, shortage, or damage to the Goods from the moment they are accepted for transport until they are handed over to the Customer, nor for any delay in the delivery of the Goods.
  6. If the delivery of the Goods to the location specified by the Customer is impossible or significantly difficult, particularly due to the size of the ordered Goods, limited availability of local roads, or restrictions or bans arising from local regulations, and the Customer has not informed STEELCON of these circumstances in writing no later than at the time of placing the Order, any additional costs related to the delivery of the Order to the delivery location will be borne by the Customer.

§ 8

Customer Complaints – Consumers

and Customers – Entrepreneurs with consumer rights

  1. The provisions of this paragraph of the Terms and Conditions apply exclusively to Customers – Consumers and Customers – Entrepreneurs with consumer rights.
  2. STEELCON is responsible to Customers – Consumers and Customers – Entrepreneurs with consumer rights for the conformity of the goods with the sales contract, as defined by the Civil Code and the Consumer Rights Act.
  3. If a lack of conformity of the goods with the contract is found before the expiration of STEELCON’s liability period, i.e., within 2 (two) years from the delivery of the goods, the Customer – Consumer or Customer – Entrepreneur with consumer rights is required to notify STEELCON of the situation, at their own discretion:
  1. by sending a complaint via a postal operator to the STEELCON office address,
  2. by sending a complaint via email to the address info@steelcon.pl.
  3. The complaint should include at least:
  1. the first name, last name, and address of the person submitting the complaint,
  2. a description of the complained-about Goods,
  3. a description of the complained-about Goods,
  4. a description of the non-conformity of the Goods and the date when the non-conformity was noticed,
  5. the request of the complainant,
  6. the date of filing the complaint,
  7. the signature of the person submitting the complaint.
  1. In order to allow STEELCON to review the complaint, the Customer – Consumer or Customer – Entrepreneur with consumer rights is required to return the complained-about Goods to the STEELCON headquarters address. If the claims of the complainant are found to be justified, STEELCON will refund the costs incurred by the complainant for delivering the complained-about Goods.
  2. If the Goods are not in conformity with the contract, the Customer – Consumer or Customer – Entrepreneur with consumer rights may request a price reduction or withdrawal from the contract, unless STEELCON promptly and without undue inconvenience to the customer replaces the faulty item with one free from defects or removes the defect. This limitation does not apply if the item has already been replaced or repaired by STEELCON, or if STEELCON has failed to fulfill the obligation to replace the item with one free from defects or to remove the defect. The reduced price should remain in proportion to the price stipulated in the contract, in the same ratio as the value of the defective item to the value of the item without defects.
  3. The Customer – Consumer or Customer – Entrepreneur with consumer rights may, instead of the defect removal proposed by STEELCON, request the replacement of the item with one free from defects, or instead of requesting a replacement, may request the removal of the defect, unless bringing the item into conformity with the contract in the manner chosen by the customer is impossible or would involve excessive costs compared to the method proposed by STEELCON. In assessing the excessiveness of costs, the value of the goods in conformity with the contract, the type and degree of the identified non-conformity, and the inconvenience that the alternative method of satisfaction would cause the customer are taken into account.
  4. The Customer – Consumer or Customer – Entrepreneur with consumer rights may not withdraw from the contract if the defect is insignificant.
  5. STEELCON is obliged to review the submitted complaint within 14 (fourteen) days of receiving it.
  6. Regardless of the ongoing complaint process, the Customer – Consumer or Customer – Entrepreneur with consumer rights has the right to access extrajudicial procedures for resolving complaints and appeal mechanisms.
  7. If STEELCON does not accept the complaint and the Customer – Consumer or Customer – Entrepreneur with consumer rights disagrees with STEELCON’s decision, the Customer may seek mediation or resolution through an arbitration court. STEELCON informs that there is also the possibility of extrajudicial resolution of disputes related to contractual obligations arising from online sales contracts between consumers and entrepreneurs at the EU level, using the ODR Platform, which serves as an access point for consumers and entrepreneurs wishing to resolve disputes outside of court under Regulation (EU) No. 524/2013 of the European Parliament and Council of May 21, 2013. The ODR Platform, available at http://ec.europa.eu/consumers/odr, is an interactive website accessible electronically and free of charge in all official EU languages.

§ 9

Complaints of Customers – Entrepreneurs

  1. The provisions of this paragraph of the Terms and Conditions apply exclusively to Customers – Entrepreneurs.
  2. STEELCON is responsible to Customers – Entrepreneurs for the conformity of the goods with the sales contract to the extent defined by the Civil Code.
  3. In the event of discrepancies between the provisions of this paragraph and the other provisions of the Terms and Conditions, the provisions of this paragraph shall take precedence.
  4. The Customer – Entrepreneur, upon noticing any defects in the Goods or any damage to equipment or installations in which the Goods have been used, must immediately notify STEELCON, but no later than 5 (five) business days from the discovery of the issue, and simultaneously provide photographic documentation. The complaint – under penalty of invalidity – should be submitted in writing (delivered personally, sent by mail, or via email) to the following address: info@steelcon.pl.
  5. The complaint should include at least:
  1. the first name, last name (or name) and address of the entity submitting the complaint,
  2. a description of the complained-about Goods,
  3. a description of the complained-about Goods,
  4. a description of the non-conformity of the Goods and the date when the non-conformity was noticed,
  5. the request of the complainant,
  6. the date of filing the complaint,
  7. the signature of the person submitting the complaint.
  1. The Customer – Entrepreneur must check the physical condition of the Goods before use, particularly to see if the Goods in the packaging show any signs of dampness, wetness, clumping, etc. If such irregularities are found, the Customer – Entrepreneur must take photographic documentation and submit a complaint within the time and manner specified above in sections 4 and 5. The Customer – Entrepreneur is then required to refrain from using the Goods until STEELCON has reviewed the submitted complaint.
  2. If the complaint is not submitted within the deadline specified above in section 4, the Customer – Entrepreneur loses the right to invoke these defects at a later time and forfeits the rights under the warranty in this regard.
  3. The Customer – Entrepreneur acknowledges that complaints made orally (including by phone) and not subsequently confirmed in the manner specified above in sections 4 and 5 will not be considered. In such cases, the Customer loses the right to invoke the defects reported in this way at a later time and forfeits the rights under the warranty in this regard.
  4. The Customer – Entrepreneur agrees to cooperate with STEELCON in the complaints process and to provide all necessary clarifications regarding the use of the Goods, including, in particular, committing to complete the complaint forms provided by STEELCON, provide the photographic documentation taken, as well as any other documents requested by STEELCON. The Customer – Entrepreneur will also ensure that STEELCON, persons acting on its behalf, and insurance representatives have access to the equipment or installations in which the Goods were used.
  5. If the Customer – Entrepreneur has reported defects in a particular Goods, and there are still unused batches of the Goods in their possession, they should secure them for the purposes of the complaints process and inform STEELCON about it.
  6. STEELCON, if necessary during the complaints process, may order additional tests and analyses of the remaining Goods, packaging, or devices and installations in which the Goods were used, and may also commission an expert assessment by independent experts. If it is determined that the complaint was unjustified, the costs of these tests, analyses, and experts will be borne by the Customer – Entrepreneur.
  7. STEELCON is liable for the actual damage caused to the Customer – Entrepreneur as a result of the Goods sold to them being defective. However, STEELCON’s liability is limited to the gross value of the Goods that were found to be defective.
  8. STEELCON’s liability for advice regarding the selection or use of Goods is limited exclusively to actual damages caused by STEELCON’s intentional fault.
  9. After conducting the complaint procedure, STEELCON notifies the Customer – Entrepreneur of its outcome. In case the complaint is not accepted, the Customer – Entrepreneur may refer the matter to mediation, reconciliation, or legal proceedings.
  10. In the case where the Customer – Entrepreneur purchases Goods from STEELCON for the purpose of resale, the Customer – Entrepreneur acknowledges that they are solely responsible for warranty claims towards subsequent buyers of the Goods and must independently conduct the complaint procedure in the event of any claims made by them.

§ 10

Withdrawal from the contract

  1. The provisions of this paragraph apply solely to Clients – Consumers or Clients – Entrepreneurs on consumer rights.
  2. The Client – Consumer or Client – Entrepreneur on consumer rights has the right to withdraw from the contract concluded with STEELCON via the Online Store within 14 (fourteen) days from its conclusion without providing any reasons and without incurring any costs, subject to the provisions of paragraph 3.
  3. The right of withdrawal applies only to goods whose original packaging has not been opened. The exclusion of the right of withdrawal is due to the nature of the goods, in accordance with Article 38, points 4 and 5 of the Consumer Rights Act of May 30, 2014. Once the product’s packaging is opened, it absorbs contaminants from the air, liquids, water, or gases, causing it to lose its original properties and making it perishable.
  4. The period begins on the day the Client – Consumer or Client – Entrepreneur on consumer rights receives the goods ordered through the online store.
  5. The Client – Consumer or Client – Entrepreneur on consumer rights is obliged to inform STEELCON of their decision to withdraw from the contract within the withdrawal period.
  6. The statement of the Client – Consumer or Client – Entrepreneur on consumer rights regarding the withdrawal from the contract does not require any special form. It is sufficient to use the withdrawal form template provided in the Appendix to these Terms and Conditions or to submit a clear statement of intent. The deadline for submitting the withdrawal statement is considered met if the Client – Consumer or Client – Entrepreneur on consumer rights sends the statement to STEELCON before the expiration of the withdrawal period.
  7. In the case of withdrawal from the contract, STEELCON will refund all amounts received from the Client – Consumer or Client – Entrepreneur on consumer rights without undue delay, but no later than 14 (fourteen) days from the day it was informed of the Client’s decision to withdraw from the contract. The refund also includes the delivery costs incurred by the Client – Consumer or Client – Entrepreneur on consumer rights, with the refund covering the cost of the cheapest standard delivery of the Goods.
  8. STEELCON may withhold the refund of payments received from the Client – Consumer or Client – Entrepreneur on consumer rights until it receives the goods or proof of their return from the Client – Consumer or Client – Entrepreneur on consumer rights.
  9. STEELCON shall refund the payment using the same method of payment as was used by the Client – Consumer or the Client – Entrepreneur with consumer rights, unless the Client has expressly agreed to a different method of refund that does not involve any costs for them.
  10. The Client – Consumer or the Client – Entrepreneur with consumer rights who has withdrawn from the contract is obliged to return the Goods or hand them over to STEELCON or to a person authorized by STEELCON to receive them without undue delay, and no later than 14 (fourteen) days from the date on which they informed STEELCON of their withdrawal from the contract. This deadline shall be deemed met if the Client – Consumer or the Client – Entrepreneur with consumer rights sends back the ordered Goods before the expiration of the 14 (fourteen) day period from the submission of the notice of withdrawal from the Agreement.
  11. The returned Goods should be in their original, unopened packaging (in accordance with point 3 above) and in an unaltered condition.

§ 11

Contact Form

  1. The Contact Form service enables the Client to contact STEELCON via an interactive form available on the Website under the “Contact” tab.
  2. The agreement for the provision of the Contact Form service by STEELCON is concluded for a fixed period at the moment the Customer completes the contact form available on the Website and terminates upon STEELCON’s response.
  3. In order to use the Contact Form, the Customer shall perform the following actions:
  1. fill in the Contact Form available in the Service under the “Contact” tab by providing the following information: first and last name, email address, company name, phone number, and specifying the content of the inquiry.
  2. confirms that they have read the content of the Terms and Conditions and that they accept all of its provisions.
  3. confirms that they consent to the processing of personal data for the purpose of preparing and providing a response to the question(s) asked.
  4. confirms the intention to contact by clicking the link “Ask a question” contained in the Contact Form.
  1. The Client is obliged to use the Contact Form in accordance with applicable laws, the provisions of this Regulations, and good practices.
  2. The Client agrees not to provide false personal data, nor to provide personal data of another person without their consent, and not to provide an email address or phone number that they do not own. The Client bears full responsibility for the content of the data provided, including responsibility for any potential violation of third-party rights.
  3. STEELCON reserves the right to completely discontinue offering the Contact Form service at any time, without providing a reason.

§ 12

Entrepreneurs

  1. The provisions of this paragraph apply exclusively to Clients who are Entrepreneurs.
  2. In the event of any discrepancies between the provisions of this paragraph and the other provisions of the Terms and Conditions, the provisions of this paragraph shall prevail.
  3. STEELCON is entitled to withdraw from the sales agreement concluded with the Business Client within 14 (fourteen) days from the date of its conclusion without providing any reasons.
  4. Before placing an order, the Business Client should carefully review the description of the goods available in the online store and, at their own cost and expense, assess and perform any necessary tests and analyses to determine whether the ordered goods enable them to achieve their business goals or realize planned projects, as well as whether the ordered goods comply with the internal regulations or procedures applicable to the Business Client. By placing an order, the Business Client confirms that the goods meet their needs, is aware of their properties, and understands their intended purpose.
  5. The unloading of goods ordered by the Business Client is the responsibility of the Client. The risk of accidental damage or loss of the goods passes to the Business Client at the moment the unloading process begins (in the case of deliveries under the DAP and CPT Incoterms 2020). In the case of EXW Incoterms 2020, where the client picks up the goods, the risk passes to the client at the moment of picking up the goods from the STEELCON warehouse.
  6. When unloading (or loading) the goods, the Business Client is required to check the quantity of the delivered goods and the condition of their packaging. The verification of the weight of the goods using a scale will only be considered valid if the scale has a valid certificate confirming its legalization. In the event of any discrepancies, when the delivery is made using external transport, the Business Client is required to note the comments on the waybill.
  7. The Business Client is required to check the quantity of the delivered goods, the condition of their packaging, and, if possible, the properties of the goods themselves, within 3 (three) business days from the delivery date. If the Business Client does not report any defects within this period, they lose the right to raise claims regarding these defects at a later time and lose their warranty rights in this regard.
  8. STEELCON is not responsible for any delay in the execution of an Order if the delay is not caused solely by its fault, in particular when the delay is due to the failure of the manufacturer or distributor to deliver the Goods.
  9. The Client – Entrepreneur is not entitled to assign any claims against STEELCON arising from the sales agreements for Goods, nor claims related to non-performance or improper performance of the sales agreements for Goods, or claims arising from the warranty for defects in the Goods.
  10. STEELCON and the Client – Entrepreneur are obligated to promptly inform in writing or by email about any changes to their addresses and email addresses within no more than 14 (fourteen) days from the change.
  11. A statement sent by registered mail to the address specified by the respective Party or to the address provided in the notice referred to in paragraph 10 above shall be deemed to have been made no later than 14 days after the date of delivery, even if the Party to whom the statement is addressed has not received the registered letter or has not provided a new email address, unless other provisions of these Terms and Conditions provide otherwise.
  12. Any disputes arising between STEELCON and the Entrepreneur Client shall be subject to the competent common court having jurisdiction over the location of STEELCON’s registered office.

§ 15

“Processing of personal data”

  1. STEELCON processes personal data of Clients for the purpose of entering into and performing sales contracts, maintaining the Client Account, as well as providing the Contact Form service.
  2. All information regarding the processing of Clients’ personal data can be found in the Privacy Policy section.

§ 16

Final Provisions

  1. The Terms and Conditions are effective from the moment they are published on the Website.
  2. STEELCON has the right to amend these Terms and Conditions at any time. However, such changes may not violate the rights of individuals who have placed an order or entered into a sales agreement prior to the amendments to the Terms and Conditions.
  3. Any changes to the Terms and Conditions will be communicated to Customers through the Website and will be effective from the moment Customers are notified of the changes by publishing the updated Terms and Conditions on the Website.
  4. STEELCON is not liable for improper performance or non-performance of the Services provided under these Terms and Conditions if it results from force majeure or other reasons beyond its control, particularly system failures or technical issues.
  5. The law of Poland applies to contracts concluded via the online shop.
  6. In matters not regulated by these Terms and Conditions, the provisions of the generally applicable Polish law shall apply.
  7. Any disputes arising from these Terms and Conditions shall be subject to the jurisdiction of Polish courts.

Attachments:

  1. Withdrawal Form